FAQ - Cable
1 : I have NTL cable and found that I cannot get the GUIDE Plus+ unit to control my NTL set-top-box.
2 : I have Telewest cable and found that I cannot get the GUIDE Plus+ unit to control my Telewest set-top-box.
3 : I use a cable box brand that is not listed in the GUIDE Plus+ Setup areas. What should I do?
4 : My cable box brand is in the list, but the available codes don't change channels. What should I do?
5 : What if I change cable boxes?
6 : What if I change my cable hook-up to aerial?
7 : What if the channel number is not visible on my cable box?
8 : When I'm using the GUIDE Plus+ system to channel surf, my cable box doesn't change right away. Is this normal?
9 : I have NTL cable, but see that when installing my NTL cable external receiver, I can select between NTL Langley or NTL Bromley as provider. What’s the difference?
1 : I have NTL cable and found that I cannot get the GUIDE Plus+ unit to control my NTL set-top-box.
Some digital cable boxes deployed by NTL use IRDA instead of Infra Red (IR) signals. In order to use the GUIDE Plus+ system you need to purchase an additional converter such as "RedEye" (www.redremote.co.uk). To install the Red-Eye converter follow these steps:
- Plug the Red-Eye into the back of the NTL box and place it in front of the NTL box.
- Place the G-LINK emitters in front of the Red-Eye.
- Use the up and right arrows on your remote control to access the Setup area.
- Set up your external receiver and select the "RedEye" option from the list of brands.
- The correct code will be sent.
2 : I have Telewest cable and found that I cannot get the GUIDE Plus+ unit to control my Telewest set-top-box.
Some digital cable boxes deployed by Telewest use IRDA instead of Infra Red (IR) signals. In order to use the GUIDE Plus+ system you need to purchase an additional converter such as "RedEye". (www.redremote.co.uk). To install the Red-Eye converter follow these steps:
- Plug the Red-Eye into the back of the Telewest box and place it in front of the Telewest box.
- Place the G-LINK emitters in front of the Red-Eye.
- Use the up and right arrows on your remote control to access the Setup area.
- Set up your external receiver and select the "red-eye" option from the list of brands.
- The correct code will be sent.
3 : I use a cable box brand that is not listed in the GUIDE Plus+ Setup areas. What should I do?
The GUIDE Plus+ unit has a built-in list of brands for external receivers. In addition, the GUIDE Plus+ data broadcasts contain additional external receiver brands that will be automatically added to the built-in list.
If you cannot find your box brand during your initial Setup please follow these steps:
- Leave your unit on standby overnight.
- The next day use your up and right arrows to access the Setup area in the main menu bar.
- Select External Receiver to access the list of brands and check to see if your external receiver brand has been added to the list overnight.
If your external receiver brand is still not in the list please contact the Manufacturer’s Customer Support Centre and report your brand and model.
4 : My cable box brand is in the list, but the available codes don't change channels. What should I do?
The GUIDE Plus+ unit has a built-in list of brands for external receivers. In addition, the GUIDE Plus+ data broadcasts contain additional external receiver brands that will be automatically added to the built-in list.
If you cannot find your box brand during your initial Setup please follow these steps:
- Leave your unit on standby overnight.
- The next day use your up and right arrows to access the Setup area in the main menu bar.
- Select External Receiver to access the list of brands and check to see if your external receiver brand has been added to the list overnight.
If you still cannot control your external receiver please contact the Manufacturer’s Customer Support Centre and report your brand and model.
5 : What if I change cable boxes?
In order to ensure that the GUIDE Plus+ unit can control your external receiver properly please make sure that the GUIDE Plus+ system knows you have a new cable box. The GUIDE Plus+ unit has a built-in list of brands for external receivers. Select your cable box brand as follows:
- Use the up and right arrows on your remote control to access the Setup area.
- Use the down arrow keys to select External Receiver
- Next, select your new receiver from the list and complete the Setup.
If your new receiver is not in the list or you find that your GUIDE Plus+ unit cannot control your new receiver, please follow these procedures to receive the latest list of cable box brands controlled by the GUIDE Plus+ system.
The GUIDE Plus+ data broadcasts contain additional external receiver brands that will be automatically added to the built-in list.
- Leave your unit on standby overnight.
- The next day, use your up and right arrows to access the Setup area in the main menu bar.
- Select External Receiver to access the list of brands and check to see if your external receiver brand has been added to the list overnight.
If you can still not control your external receiver please contact the Manufacturer’s Customer Support Centre and report your brand and model.
6 : What if I change my cable hook-up to aerial?
Please go to the Setup area in the main menu bar. Once you are in the Setup area, select the field for External Receiver. Press OK and subsequently select None instead of Cable. Your channel lineup will change and the GUIDE Plus+ system will tune to ITV for its updates. Go to Editor to ensure that the source for ITV is set to 'Tuner'.
7 : What if the channel number is not visible on my cable box?
Only a few boxes don't display the channel numbers visibly on the screen of the box. If you have such a box, please check your TV to see if the channel has actually tuned to the right channel.
8 : When I'm using the GUIDE Plus+ system to channel surf, my cable box doesn't change right away. Is this normal?
Yes, this is normal. There can be a short delay due to the fact that some boxes use a long timing interval when they change to the next channel.
9 : I have NTL cable, but see that when installing my NTL cable external receiver, I can select between NTL Langley or NTL Bromley as provider. What’s the difference?
NTL runs two different digital platforms called Bromley and Langley. Bromley refers to those areas once served by Cable & Wireless and Langley refers to those areas that were always served by NTL.
A tip to distinguish the platforms: On Langley platform (originally NTL), BBC1 is on channel position 101. On Bromley platform (originally C&W) BBC1 is on channel position 1.
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